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October 21, 2007

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Comments

Molly P

Wendy, you took the words right out of my mouth!

Linda

Jennifer I don't think Wendy is saying you shouldn't raise complaints. What you did is sane and logical - cancel subscriptions, express your complaint logically to the business.

I think what Wendy is referring to are the people who have glued themselves to the computer for a week now and overstepped the mark from opinion and consumer advocate into "rabid lunatic" to quote someone ;-)

And if you haven't seen them out there than count yourself lucky.

Quite bluntly, if you feel confident with your actions then I don't think you should feel defensive about Wendy's words. And certainly not judged.

You said it yourself "So, yes, there are some over-reactors out there".

I think there is where Wendy's comments start and end. On the over-reactors.

Jennifer in GA

I appreciate your thoughts, Wendi, but I'm not sure you are seeing the whole picture from the average scrapper's point of view.

I'm not sure how long you've been out of the loop, but in the past few months the average scrapper has just been beaten up and taken for granted by people *who should know better*. We've been told that to voice a complaint about a service or product just means that we are unhappy with our own lives and we should just suck it up.

We've been told that it's no big deal to pay $300 for a class and receive second rate products (or no product at all) and have a teacher who acts unprofessionally because hey- it was *only* $300!

We've paid for subscriptions for years even though some months our magazines don't show up at all. We've paid for conventions- $15 to get in the door, $20 per class, $10 for an all-night crop- where the teachers preferred to visit with their friends then, you know, actually teach their class.

For many people, this HOF debacle was the straw that broke the camel's back. People were told to make their entries a certain way and in return they would have just as good a shot as anyone else at winning the contest. Except, that's not true. Not by a long shot.

In the end, talent had nothing to do with it. It was all about who you knew. Yes, it has happened before. But that doesn't make it right.

Yes, Kristina Contes is enormously talented. It's a shame she didn't thoroughly read the rules she was agreeing to follow. And it's also a shame that she has become the scapper not known for her work, but instead because she likes to cuss on her blog and scrapbook pages.

So, yes, there are some over-reactors out there. But for the most part, people are just FED UP with the whole industry. We are tired of our time and money being taken for granted.

You are absolutely right- Life is about choices. In the past month I have *chosen* not to buy anymore CK or SS products. I have cancelled my subscriptions. I have removed my name from their mailing lists as well the BPS list. And most importantly, I have chosen to take a stand and let people know how I feel about it.

The status quo would have remained had people done as you advise and just walked away, saying nothing. It is not for you to judge people and call them cowards. It is not for you to judge anyone's intentions, just as I have chosen not to judge yours.

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